Maven Hub Booking Terms & Conditions
1. Introduction and Our Role
Maven Hub organises and facilitates educational opportunities and community events in Western Australia. These terms apply to all bookings made through Wix Events. Our role is to coordinate these experiences, which may be delivered by us or third-party providers.
2. Bookings and Payment
All event bookings must be paid in full via our website to secure your place. Prices are in Australian Dollars (AUD). Your spot is only confirmed once payment is processed.
3. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
4. Supervision and Essential Safety
All current pilot events require active parent or guardian supervision. These are not drop-off sessions. A responsible adult must remain present at the venue for the duration of the event. Please note that Maven Hub is not providing child care or taking over normal parental supervision and general care. All participants are expected to behave respectfully. We reserve the right to ask anyone displaying unsafe behaviour to leave, subject to your rights under Australian Consumer Law.
5. Safety and Provider Requirements
Participants must follow all safety instructions provided by Maven Hub or third-party providers. Certain activities may have specific physical or age requirements which must be met to participate.
6. Cancellations and Refunds
- Minimum Numbers: If an event is cancelled by us because minimum numbers aren't met, you will receive a full refund or transfer.
- Family Cancellations: Unless otherwise stated for a specific event, cancellations by the purchaser may not be refundable where the service has not failed and the cancellation is due to a change of plans. Where possible, Maven Hub may offer a transfer, credit or another reasonable option, particularly where reasonable notice is provided. Nothing in this clause limits any rights or remedies available under Australian Consumer Law.
- No-Shows: No refunds or credits are provided for no-shows, subject to any non-excludable rights or remedies available under Australian Consumer Law.
7. Illness
Please do not attend if you or your child are unwell. This helps keep our community safe.
8. Unexpected Circumstances
If an event is impacted by circumstances outside our reasonable control (e.g. extreme weather), we will communicate changes as soon as possible regarding rescheduling or credits.
9. Media and Privacy
Maven Hub may take photographs or video at some events. Identifiable photographs or video of children will only be used by Maven Hub for website, social media or promotional purposes where the parent or guardian has provided clear consent. Photo/media consent is optional and is not a condition of participation. Consent may be withdrawn for future use by contacting Maven Hub.
10. Personal Belongings
Participants are responsible for their own belongings. Maven Hub takes reasonable care but is not responsible for loss or damage to personal belongings, except where liability cannot lawfully be excluded.